To avoid breaking a washer between the electric motor and the gearbox, which could be immobilizing, Renault is carrying out a preventive technical operation. More than 150,000 Clio, Arkana, Captur and Mégane hybrids will receive the reprogramming of four computers.
Published in 02/09/2023 – 17:00
Launched in the spring of 2020, the first Renault hybrids were highly commercially successful in France. At the same time avoiding the main recurring reliability problems up to now. But that doesn’t mean they are completely problem free. Some owners have seen a “Stop” warning light come on with the message “danger of electrical failure”. Others have even been able to suffer a loss of traction or even a breakdown that immobilizes. To avoid this, Renault has launched a Special Technical Operation (OTS) a few weeks ago that is carried out preventively and free of charge. Its purpose is to prevent the breakage of the “Onduflex” washer that serves as the interface between the main electric motor and the original clutchless gearbox.
This is a three-year production range.
These are simple hybrid and plug-in hybrid versions. In total, in France, no less than 153,981 Clio, Captur, Mégane and Arkana are summoned to the workshop. Its manufacturing date is between April 29, 2020 and April 13, 2023. To correct the problem, Losange has not foreseen any mechanical intervention. He favors the reprogramming of four computers, in order to improve the calibration of the monitoring system of the electrical machine. The operation will normally take less than 1 hour 30 minutes and no loaner vehicle is provided. On the other hand, although it is not an official withdrawal communicated to the authorities, this Special Technical Operation that carries the 0E2M code will not be carried out secretly during a visit to the workshop. Customers will be notified by mail or email.
The best-selling brand, the Clio, should account for the majority of the 153,981 vehicles withdrawn from the market in France. Clement Choulot
In the Captur it is the simple hybrid and rechargeable versions. DR
The rechargeable hybrid Mégane, which has since disappeared, does not escape this operation carried out with a preventive nature. ace team
Despite its more recent appearance, the Arkana is also affected by this intervention that covers a wide spectrum of production. Laurent Lacoste